Privacy Policy

1.Who we are

ONOV is operated by ONOV LLC, a limited liability company formed in the State of New York (Department of State ID 4221474). In this policy, "ONOV", "we", "us" and "our" mean ONOV LLC. "You" means the person using the ONOV app or website.

We are the controller of the personal information described in this policy. That means we decide what is collected and why, and we are responsible for it.

2.What this policy covers

This policy covers the ONOV mobile application — listed as ONOV on both the Apple App Store and Google Play, and published by ONOV LLC — the ONOV website at www.onov.com, and any support you receive from us. It applies to everyone who uses ONOV, wherever you are.

Where ONOV is available. The ONOV app is currently published only in the United States, on the US App Store and the US Google Play store. The website at www.onov.com is reachable worldwide, so people outside the United States may read it and contact us even though they cannot download the app. This policy covers both.

It does not cover other companies' services that you may reach from ONOV. If you sign in with Google, Google's own privacy policy governs what Google does with your information. If someone posts a link to another website and you follow it, that website's policy applies once you leave ONOV.

3.Information we collect

Everything below comes from you using ONOV. We have grouped it by what it is and where it comes from, so you can see exactly which feature produces which data.

3.1 Account and identity information

3.2 Interest and category profile information

When you join, you choose one or more of four categories: Political, Entertainment, Hobbies / Sports and Business. Each category you choose opens its own profile setup. Every one of these setups is optional and can be skipped.

We use your selected categories and your preference to decide which posts appear on your home page. Section 4 explains how we treat the political and health-related parts of this in particular.

3.3 Your connections and relationships

• Connection requests you send, receive, accept and reject, and your list of connections
• Who supports you, and who you support
• Users you have blocked, so we can enforce the block and show you your block list
• Communities you create and belong to
• Connections you have removed

3.4 Content you create and how you engage

• Posts — title, body, photos, videos, category, audience setting, region, hashtags and any schedule you set
• Polls — question, description, options, media, category, region, hashtags and schedule, and the responses people give
• Events — title, description, venue name, address, start and end dates, time zone, whether tickets are available and their price, category, region, hashtag and photo
• Comments, likes and OPV (Opposite Point of View) reactions
• Favourites — posts you have saved, whether yours or someone else's
• Hidden posts, so we can keep them out of your feed
• Reports you submit about posts or users
• Support tickets you open, and anything you tell us in them

3.5 Your settings

• Which notifications you have turned on or off — comments, OPV reactions, connection requests, supporters and ONOV notices
• Any specific users whose notifications you have muted
• Your category and region feed filters
• The audience setting on each post you publish

3.6 Technical information

Very little is generated automatically by your device. What there is, is listed here in full.

3.6a Location

ONOV can use your device's location, but only when you ask it to. During profile setup there is a "Use current location" option. If you tap it, we read your device's location once, convert it into a street address, and put that address into your profile's location field. If you do not tap it, you type your location yourself and we never read your device's location.

You control this through your device's location permission, which you can refuse or withdraw at any time in your phone's settings. Refusing it does not stop you using ONOV — you type your location instead. We do not track your location in the background, we do not build a location history, and the region tags on your posts are text you choose, not a reading from your device.

3.6b Device permissions we ask for

Each of these is requested only when you first use the feature that needs it, and each can be refused or withdrawn in your device settings.

3.7 What we do not collect

ONOV does not access your contacts or address book, and does not collect your browsing history outside the app. We collect no payment card, bank or other financial information, because ONOV does not process payments.

ONOV also collects no analytics, no usage tracking, no crash reports, no device model or device identifiers, and no advertising identifier. The only third-party software development kit in the app is Google Sign-In, which is there so you can sign in with a Google account if you choose to.

4.Sensitive information

This section matters more than most. ONOV is organised around interests that include politics. If you complete the Political profile setup, or post political content, you are giving us information that reveals your political opinions. If you choose a preference such as Health Care, that may reveal something about your health interests. Many privacy laws treat this kind of information as sensitive and give it extra protection.

Here is how we handle it.

• It is always your choice. Every category profile setup can be skipped. You can use ONOV without ever telling us your party, your club, or your preference.
• We ask for your consent. Where the law requires it, we rely on your explicit consent to process information that reveals political opinions or health-related interests, and we keep a record of that consent. You can withdraw it at any time by clearing those fields in your profile or deleting your account.
• We use it for one purpose only. Your category, party or club name, and preference are used to display your profile and to decide which posts appear in your home feed. We do not use them to target advertising, and we do not sell them.
• Citizenship and gender are collected as part of your basic profile. Citizenship can indicate nationality, and several US state privacy laws treat citizenship or immigration status as sensitive personal information. We collect it only to complete your profile.
• Photos and videos you upload may show people. We remove embedded metadata, including any location recorded by your camera, from photos and videos when you upload them. Where a video cannot have its metadata removed, we refuse the upload rather than store it as it arrived. Photo orientation is applied to the image itself before the metadata is discarded, so pictures stay the right way up.

Anything you publish publicly is a separate matter: if you post about your politics to an audience of "anyone can see", you are making that opinion public yourself, and Section 8 explains what that means.

5.How we collect information

• Directly from you — when you register, set up a profile, create posts, polls, events or communities, comment, react, save, report, change your settings, or open a support ticket.
• Automatically from your device — the technical information in Section 3.6, when you use the app or website.
• From Google — if you choose Google sign-in, Google gives us your Google account identifier and basic profile information so we can create and authenticate your account.
• From other users — when someone sends you a connection request, supports you, comments on your post, or reports your content.

6.Why we use your information

We do not use your information to build advertising profiles. We do screen posts, polls, events, comments and profile fields automatically against a list of prohibited terms before they are published, and matching content is blocked or held for a person to look at. Beyond that screening, decisions that affect you — removing content, restricting or closing an account — are made by a person, not by an automated system.

7.Our legal bases

Where the law requires us to identify a legal basis for using your information — for example under the EU and UK GDPR — these are the bases we rely on.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect anything we did before you withdrew it.

8.Who can see your information

Every post, poll and event you create carries an audience setting that you choose:

Please read this before posting publicly. Content set to "anyone can see" is public. Anyone can view it, screenshot it, copy it, save it and share it elsewhere. If you delete it later, we remove it from ONOV, but we cannot remove copies that other people have already made. The same is true of anything personal you choose to put inside a public post — your workplace, your address, your photograph, or your political views.

Your profile information, including your name, photo, and whichever category details you have filled in, is visible to other users subject to your profile visibility. Your comments are visible to whoever can see the post you commented on. Poll responses feed into the poll results.

Blocking is a control between users: a blocked user cannot interact with you inside ONOV, but blocking does not delete anything either of you has already posted publicly.

9.When we share information

We share personal information only in the situations below.

No analytics or crash reporting provider receives your information, because ONOV uses none. Aside from Google Sign-In and our infrastructure providers, no third party receives data from the app.

Service providers act on our instructions. They may use your information only to do the job we hired them for, not for their own purposes.

No payment processor. ONOV does not sell tickets and does not process payments, so no payment provider receives your information from us. Where an event shows a ticket price, that is information the organiser has entered; any purchase happens outside ONOV, between you and the organiser.

10.We do not sell your information

ONOV does not sell your personal information. We do not share it for cross-context behavioural advertising, we do not disclose it to data brokers, and we do not show advertising in the app. The app contains no advertising network, no attribution software, no analytics and no advertising identifier, so there is nothing to track you with. ONOV does not track you across other companies’ apps or websites, and does not ask for permission to do so.

11.Where your information is stored

ONOV is operated from the United States. Your information is stored on Amazon Web Services infrastructure in the AWS US East (Ohio) region, which is located in the United States. We do not replicate ONOV data to regions outside the United States.

The ONOV app is published only in the United States, so account holders are in the United States and their information stays there. The website is reachable worldwide. If you visit the website from another country and send us information — for example by emailing us — that information will be transferred to and processed in the United States, which may have different privacy laws than your own country. Where the law requires a safeguard for such a transfer, such as the European Commission’s Standard Contractual Clauses, we put one in place.

If we begin publishing the app outside the United States, or move data to another region, we will update this section before we do.

12.How long we keep information

We keep your information for as long as your account is open. When you delete your account, or when it is closed, the schedule below applies. These periods are the same ones set out on our account deletion page.

Beyond the above, we keep information only where the law requires it, and only for as long as the law requires. When that period ends, we delete it.

13.Your rights and choices

Most of your rights are exercisable directly in the app, without contacting anyone.

You can delete some of your data without deleting your account. You do not have to choose between keeping your account and removing something you no longer want on ONOV. You can delete individual posts, polls and events, remove your profile picture or cover photo, clear any category profile field, remove connections, stop supporting a user, and clear your favourites — all while keeping your account. For anything you cannot remove yourself, email net-support@onov.com and tell us what you want deleted.

Depending on where you live you may also have the right to receive a copy of your information in a portable format, to object to or restrict certain processing, and to withdraw consent. To exercise any right that is not available in the app, email net-support@onov.com. We will respond within the time the applicable law allows, and we may need to verify your identity first — usually by asking you to write from the email address on your account.

We will not treat you differently for exercising a privacy right. We will not deny you the service, charge you a different price, or give you a lower quality experience because you asked us to delete your data or told us not to sell it.

14.Deleting your account

You can delete your ONOV account at any time in Settings & Privacy → Delete Account. You do not need to ask us and you do not need to give a reason.

If you no longer have the app installed, or you cannot sign in, you can request deletion from the web at https://www.onov.com/data-deletion. We send a confirmation link to the email address on your account, and nothing is deleted until you click it.

What deletion removes, and what survives it, is set out in Section 12.

15.How we protect information

ONOV runs on Amazon Web Services in the US East (Ohio) region and relies on the access controls, network isolation and physical security AWS provides for its data centres. On top of that:

No service can promise perfect security. If a breach affects your information and the law requires us to tell you, we will.

16.Age requirement

ONOV is for adults. You must be 18 years of age or older to create an account or use ONOV. There is no version of ONOV for children or teenagers.

ONOV is not directed at children, we do not market it to them, and we do not knowingly collect personal information from anyone under 18. If we learn that an account belongs to someone under 18, we will close it and delete the information we hold. If you believe someone under 18 has given us information, email net-support@onov.com and we will act on it.

Because our minimum age is 18, the US Children’s Online Privacy Protection Act does not apply to ONOV, and the lower digital-consent ages used in some countries are not relevant to us — our threshold is higher than any of them.

How we check. We ask for your date of birth when you create your account and use it to confirm you are 18 or over. We keep it as part of your profile and use it for nothing else.

Child safety. ONOV has zero tolerance for child sexual abuse and exploitation. We remove such content, permanently terminate the accounts responsible, and report confirmed cases to the National Center for Missing & Exploited Children (NCMEC) or the appropriate authority. Our published standards, including how to report a concern, are at www.onov.com/child-safety-standards, and Section 6.1 of our Terms & Conditions sets out the rule we enforce.

17.Cookies and similar technologies

The ONOV app uses no cookies at all. Your session is kept in your device’s secure storage — the iOS Keychain or the Android Keystore — rather than in a cookie, and it can only be read on that device once it is unlocked.

The website at www.onov.com uses cookies that are necessary to run the site, such as keeping you signed in and remembering your session. We do not use cookies for advertising, and we do not use them to track you across other websites. If we ever introduce analytics or any other non-essential cookie, we will ask for your consent before setting it and give you a straightforward way to refuse.

18.Regional disclosures

18.1 California

If you live in California, the California Consumer Privacy Act as amended by the CPRA gives you specific rights. In the twelve months before the date of this policy we collect the categories of personal information listed in Section 3, from the sources listed in Section 5, for the purposes listed in Section 6, and we disclose them to the recipients listed in Section 9.

Your California rights are to know what we collect, to access a copy, to correct it, to delete it, to opt out of sale or sharing, and to limit our use of sensitive personal information. We do not sell or share personal information as those terms are defined by the CCPA, and we have not done so in the preceding twelve months, so there is nothing to opt out of. We do not use or disclose sensitive personal information beyond the purposes permitted without a right to limit. ONOV is restricted to users 18 and over, so we do not knowingly collect, sell or share the personal information of any minor.

Exercise your California rights in the app as described in Section 13, or by emailing net-support@onov.com. An authorised agent may act for you if they provide written permission signed by you.

18.2 Other US states

Residents of Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland and other states with comprehensive privacy laws have broadly similar rights: to confirm whether we process their information, to access and correct it, to delete it, to obtain a portable copy, and to opt out of targeted advertising, sale, and profiling with legal effects. ONOV does not carry out targeted advertising, does not sell personal information, and does not profile users in a way that produces legal effects.

Several of these laws require your consent before we process sensitive data, including citizenship or immigration status. We ask for that consent as described in Section 4. If we deny a rights request, you may appeal by replying to our decision, and we will respond within the period the law allows.

18.3 New York

ONOV LLC is a New York company and maintains reasonable safeguards for private information as required by the New York SHIELD Act.

18.4 European Union and United Kingdom

The ONOV app is not published in the European Union or the United Kingdom, so we do not offer the service to people there. The website, however, is reachable worldwide.

If you are in the EU or UK and we hold personal information about you — for example because you contacted us through the website — you have the rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent, and the right not to be subject to solely automated decision-making with legal effects. The legal bases we rely on are in Section 7, transfers are covered in Section 11, and you may complain to your national supervisory authority or, in the UK, to the Information Commissioner’s Office. Email net-support@onov.com to exercise any of these rights.

If we begin publishing the ONOV app in the EU or UK, we will appoint a representative under Article 27 where one is required and update this policy before launch.

18.5 India

The ONOV app is not published in India. If you are in India and contact us through the website, we handle your information in line with this policy, and you can reach us at net-support@onov.com with any question or grievance. If we begin publishing the app in India, we will update this policy to set out our obligations under the Digital Personal Data Protection Act 2023 — including notice, consent, grievance redressal and the right to nominate — before we do so.

19.Making a complaint

If you are unhappy with how we have handled your information, tell us first: open a support ticket in Help & Support or email net-support@onov.com. We would rather fix it than have you go elsewhere.

Disputes about this policy, including privacy disputes, are covered by the arbitration and class action waiver in Section 19 of our Terms & Conditions, unless you opted out of arbitration within 30 days of accepting those terms. That does not stop you complaining to a regulator, which you can do at any time regardless.

You can also complain to a regulator. In the EU that is your national data protection authority; in the UK, the Information Commissioner's Office; in California, the California Privacy Protection Agency or the Attorney General; and in India, the Data Protection Board.

20.Changes to this policy

We update this policy when ONOV changes or when the law does. The effective date at the top always tells you which version is current.

If a change materially affects how we use your information, we will tell you before it takes effect — through an ONOV notice in the app, by email, or both — and where the law requires your consent, we will ask for it rather than assume it. Continuing to use ONOV after a change takes effect means you accept the updated policy.